Refund and Cancellation Policy
Plans change, and we try to keep cancellation fair. This policy tells you what you will get back if you cancel or reschedule.
Last updated: 16 October 2026
1. How to cancel
Send your cancellation request in writing by WhatsApp or email (sales@goglobaltrip.com) from the number or email you used for booking. The date and time we receive it is the cancellation date. A phone call alone is not enough.
2. Refund when you cancel
The refund is a share of the amount you have paid, based on how many days before the tour start date (first hotel check-in or pick-up) we receive your cancellation:
| Notice before tour start | Refund of amount paid |
|---|---|
| 31 days or more | 90% |
| 15 to 30 days | 60% |
| 7 to 14 days | 30% |
| Less than 7 days, or no-show | No refund |
3. Amounts that are not refundable
- Flight, train and bus tickets, which follow the airline, railway or operator rules.
- Hotel, vehicle, permit or activity charges that we have already paid and that the supplier does not return.
- Payment gateway or bank charges, if any.
- Services you did not use, such as an unused night, meal, sightseeing or activity, a late arrival, or leaving the tour early.
4. Rescheduling
- You can ask to move your tour to another date. Please send the request at least 15 days before the tour start date.
- It depends on availability. You pay any difference in rates, and charges already paid to hotels and transporters that cannot be moved.
- One reschedule is allowed without a cancellation charge if the request is within these limits. A later request is treated as a cancellation.
5. If we cancel or cannot provide the tour
If we cancel your tour, or cannot provide it for a reason within our control, you can choose a different date or plan, or get a refund of the amount paid for services not provided.
6. Weather, road closures and events beyond control
If a landslide, snow, flood, road closure, government order or other event beyond our control stops a part of your tour, we will try to change the plan or offer an alternative. Amounts for services already used, or for bookings that cannot be recovered from suppliers, are not refundable. Where a supplier gives us a credit or refund, we pass it on to you.
7. How and when you get the refund
- We return approved refunds to the same account or payment method used to pay us, within 7 to 10 working days from the date we approve the cancellation.
- Your bank may take a few more days to show the amount.
- If a refund is delayed, write to us at sales@goglobaltrip.com with your booking details and payment reference.
8. Related policies
See also the Payment Policy and the Terms and Conditions.